Please read this Personal Data Protection Privacy Policy carefully, as the provision of your personal data implies knowledge and acceptance of the conditions contained herein.

PERSONAL DATA

Personal data is any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is one who can be identified directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

FALUAL GROUP keeps a database of its customers' records consisting only of the personal data provided by the data subject at the time of registration, which is collected and processed automatically.

Under no circumstances will personal data on racial or ethnic origin, religious or philosophical beliefs, political opinions or trade union membership, health or genetic data, data on life or sexual orientation and biometric data be requested.

PERSONAL DATA COLLECTED AND PROCESSED

The personal data we use varies according to the product and/or service we are offering, to the extent strictly necessary. To this end, some personal data is collected, namely:

Identification data (name);
Contact details (telephone/mobile and e-mail).

GROUNDS FOR DATA PROCESSING

The data collected is processed primarily to provide support and respond to requests for contact.

PURPOSE OF THE DATA COLLECTED

The personal data collected is used for the following purposes:

Provide products, services and/or information requested;
Compliance with legal or regulatory obligations.

DATA TRANSFER

In the event of data transfers to third countries that do not belong to the European Union or the European Economic Area, FALUAL GROUP will comply with the law, in particular with regard to the suitability of the destination country for the protection of personal data and the requirements that apply to such transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.

RETENTION PERIOD OF YOUR PERSONAL DATA

The period of time for which the data is stored and retained varies according to the purpose for which the information is processed and according to any applicable legal obligations and requirements that oblige the retention of the data for a minimum period of time.

Therefore, and whenever there is no specific legal obligation, the data will only be stored and kept for the minimum period necessary for the purposes for which it was collected or subsequently processed, after which it will be deleted.

RIGHTS OF THE HOLDER OF PERSONAL DATA

The data subject may exercise the following rights at any time:

Right of access - the right to request a copy of the information held by FALUAL GROUP;

Right to rectification - the right to correct data that you consider to be inaccurate or incomplete;

Right to be forgotten - in certain circumstances, as a user you can ask for the data we hold about you to be erased from all our records;

Right to restriction of processing - when certain conditions apply in order to have the right to restrict processing;

Right of portability - the right to have your data transferred to another organisation;

Right to object - the right to object to certain types of processing.

CHANGES TO THE PRIVACY POLICY

FALUAL GROUP may make adjustments or changes to this Privacy Policy at any time, and such changes will be duly publicised at its head office and on its website.

SUPERVISORY AUTHORITY

Under the legal terms, the data subject has the right to lodge a complaint regarding the protection of personal data with the competent supervisory authority, the National Data Protection Commission (CNPD) www.cnpd.pt.

Cookie Policy

This Cookies Policy is an integral part of the Personal Data Protection Privacy Policy. Accessing and browsing this website, or using its services, implies acceptance of the terms and conditions contained in the Data Protection Policy.

What is a Cookie?

A Cookie is a small file containing a string of characters that is sent to your access device (computer, mobile phone/smartphone or tablet) when you visit a Website. When you visit the Website again, the Cookies will allow it to recognise your browser and, therefore, personalise browsing according to your preferences, offering better use of the site in order to simplify browsing.

Cookies are essential for the operation of the Internet. They cannot damage the user's equipment / device and, if they are activated in the configuration of your browser, they help to identify and resolve possible errors in the operation of the Website. They enable faster and more efficient browsing, eliminating the need to constantly enter the same information.

Classification and description of cookies:

As for the type:

Essential Cookies - allow you to browse the website and use its functionalities. Without these cookies, requests cannot be processed.

Performance functionality cookies - these store the user's preferences regarding the use of the website, so that you don't have to configure it again each time you visit.

Analytical Cookies - used anonymously for statistical purposes and to improve the functioning of the website, without ever collecting personal information. They make it possible to highlight services that may be of interest to the visitor, monitor the performance of the website, determine the most effective method of linking between pages or even why some pages are receiving error messages.

Regarding validity:

Permanent cookies: these are stored in the internet browser on the user's access devices (computer, mobile phone/smartphone or tablet) and are used whenever the user visits the website again. They are generally used to direct browsing in response to the user's interests, allowing us to provide a more personalised service;

Session cookies: these are temporary cookies that remain in the browser's cookie file until the browser leaves the web page, so there is no record of them on the user's hard drive. The information obtained makes it possible to identify problems and find solutions to offer a better browsing experience.

Use of cookies by the provider:

By accessing the Website, you expressly accept the use of this type of Cookies on your devices. If you disable Cookies, your browsing on the Website may not be optimised and some of the utilities available on the site may not work properly.

Specifically, the provider uses Cookies for the purposes set out above. If, in the future, the provider uses others for the purpose of providing more and better services, the user will be informed of this.

User configuration to avoid Cookies:

In compliance with current legislation, we provide the information that allows you to configure your browser to maintain your privacy and security in relation to Cookies.

However, the user is free to configure the browser to block all Cookies, but it is important to note that some of our services may not work properly if Cookies are not active.

If you prefer not to allow cookies, you can deactivate them in the browser you are using and you will continue browsing.

All browsers allow the user to accept, refuse or delete cookies by selecting the appropriate settings on their browser. Users can therefore deactivate the use of cookies on this website at any time by modifying their browser settings.

It should be understood that the user accepts the use of Cookies if they continue browsing this page without first deactivating them.

For more information visit www.allaboutcookies.org.